White glove delivery is an elevated delivery service that includes delivery scheduled by appointment, expert product assembly, product setup/placement, and packaging removal.
Selecting white glove delivery may add an additional 1-2 weeks to our standard delivery times, as we’ll ship your order to a receiving/delivery company in your local area, and they will add you to their schedule for white glove delivery.
A service provider will carefully unpack, inspect, place, and assemble each item, and take care of all packaging. We recommend White Glove delivery for large furniture, cantilever umbrellas, and single-table purchases, or if you require the product to be brought to a specific location. (White Glove does not include installation or connection to gas lines, installation of cantilever mount kits, or sand for cantilever bases.)
When choosing white glove delivery, please make sure that the delivery area is clear of debris and obstacles, including the walkway into the space. Please make sure doorways are of sufficient height and width in relation to the items going through. If you live in a condo or apartment, you may need to arrange an elevator appointment for your delivery. This may include the installation of floor and wall pads. Please ask your building manager to provide you with the interior dimensions (to include doorway) of the elevator to insure product fit. For cantilever umbrellas that use a sand-filled base, you should have the sand available prior to the delivery.
For all white-glove deliveries, you MUST inspect the product and any packaging at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please reference it clearly on the PROOF OF DELIVERY sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
Please refer to How do I receive and inspect my products? for more information on how to receive and inspect your delivery.