You are responsible for inspecting merchandise at the time of delivery while the delivery agent is present. All carton surfaces must be inspected for signs of damage; those sitting directly on the pallet are most prone to forklift damage.
- If a carton is crushed or has any punctures, tears, indentations, or creases, then you should open it to inspect the contents for damage. Even if you do not find any obvious damage, please write "Damaged Carton" on the receipt when signing.
- Shipping pallets and shrink wrap should be in good condition and intact. If a pallet is broken, you should open any cartons sitting directly on the pallet and inspect the contents. Shrinkwrap that is punctured, torn, or missing is a common indicator of damage. You should also note this on the receipt, even if there is no obvious damage.
- If a carton containing wicker furniture is crushed or dented, verify that the frame is not bent by placing the item on a level surface (e.g., place a chair on a level surface such as a tabletop and make sure all legs touch the surface).
Should you determine that there is damage, please refer to the information here for the next steps: What should I do if a product is damaged?