You will immediately receive an order confirmation email with a summary of the products ordered as well as tax, shipping and any coupons or discounts. When you order ships you will receive an email with tracking information. For added security, we may contact you to confirm your shipping address or call to schedule a delivery. For products with lead-times over 2 weeks, please allow 1 week to update your order with a shipping status.
If your order contains multiple quantities of similar products (cleaning items, grill accessories, or protective covers) the tracking number may apply to your entire order. If ordering more than one product from the same or different manufacturer, you may receive each individual item at different times. Each manufacturer has unique shipping times for every product. Please review the shipping lead-time on the product page where you added that product to the cart. Once your order ships you will receive an email with the tracking information, that email will contain which product has been shipped. Example: If ordering an umbrella protective cover and replacement umbrella canopy you may receive the umbrella protective cover within the week and the umbrella canopy week(s) later.
Please review our Return Policy to help answer any questions; if you are unsure of the product you need to order. Please call or email us so we may walk you through the options available and what will better suite your needs.